Please take note that we cannot assume responsibility for any lost, stolen, or undeliverable packages. We are also not liable for any shipping delays that may be caused by factors beyond our control, including weather conditions and other unforeseeable circumstances.
In case your package is lost, stolen, or delivered to the wrong address, you, as the recipient, are required to contact the relevant shipping carrier to file a claim. We are ready to provide you with all the necessary information to assist in the investigation. However, it is important to understand that this process lies outside of our jurisdiction.
We would also like to emphasize that any errors made by customers will result in additional shipping costs.
In the case of international shipping, there may be an additional fee, duty, or tax known as “customs”. The costs associated with customs duty can vary based on the specific items being shipped and the countries involved in the transaction. Each country has its own set of customs rules and guidelines and you, the customer, are responsible for covering these costs. Rest assured, we will provide you with further updates and information regarding any customs duties that may apply in your specific situation if your order is being held.
