Standard Return/Exchange Policy
Please keep these in mind when returning/exchanging a product you purchased from Face Med Store:
- You have 30 calendar days to return an item from the date you received it.
- Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Opened, used or unsealed products are final sale where hygiene and safety require it.
- We pay for the return label, and there is no restocking fee.
Refunds by price
- Products under $500 can be refunded within the 30-day return window, as long as they meet the return conditions above.
- Products $500 and above, and all centrifuges and ultrasounds, can't be refunded in cash. Within the same 30 days, and under the same conditions, they can be exchanged for other products or returned for store credit.
Items that can't be returned
- Online educational courses
- Personal products such as Fajas and Waistbinders
To file a return case please fill out and submit this form here.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@facemedstore.com
Defective, Damaged or Incorrect Items
Defective, damaged or incorrect items are handled separately from the rules above, whatever their price. If you have received one, please send us an email at info@facemedstore.com with your order number. Someone from our team will contact you right away for more information and will replace it with the correct item if applicable.
