Standard Return/Exchange Policy
Please keep these in mind when returning/exchanging a product you purchased from Face Med
Store:
- You have 30 calendar days to return/exchange an item from the date you received it.
- Your item must be unused and in the same condition that you received it. It must also be in the original packaging. Due to COVID related concerns we will not accept any used or opened products.
**Please be advised, if your item has been opened we can only issue you store credit in the form of a coupon code**
- There are some items that are ineligible for return, including:
- Any product over $250 can NOT be refunded
- Downloadable educational courses
- Personal products such as Fajas and Waistbinders
- Centrifuges
- Ultrasounds
- If you are exchanging your item, you will be emailed an invoice to pay for your pre-paid shipping label. The label will be mailed to you once the invoice has been paid
To file a return case please fill out and submit this form here.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of business days, or we will send a coupon code for store credit.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@facemedstore.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@facemedstore.com. We will contact you to complete the exchange.
